Refund and Returns Policy

Overview

At travelgrams we strive to provide high‑quality travel accessories and exceptional customer service. This Refund and Returns Policy explains your rights and responsibilities when requesting a refund or return for products purchased from travelgrams through www.travelgrams.store.

Eligibility for Returns

General Conditions

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, undamaged, and in their original packaging, including all accessories, manuals, and tags.
• Proof of purchase (order number or receipt) is required for all returns.

Non‑Returnable Items

• Personalized or custom‑made products.
• Gift cards, downloadable content, and digital services.
• Items marked as “Final Sale” at the time of purchase.

Return Process

Step‑by‑Step Instructions

1. Contact our Support Team at [email protected] or call +1 (971) 463-3673to obtain a Return Authorization (RA) number.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Pack the item securely, include the RA number on the outside of the package, and ship it to the following address:
   travelgrams Returns Department
   3782 South Lincoln Drive
   Portland, Oregon 97242
   United States
4. Retain the shipping receipt and tracking number until the return is processed.

Refunds

Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

Refund Amount

• Full purchase price, including taxes, will be refunded for eligible returns.
• Original shipping charges are non‑refundable unless the return is due to a mistake on our part (e.g., wrong item shipped).
• If the return is due to customer error (e.g., incorrect size ordered), a restocking fee of 15% may be applied.

User Responsibilities

• Ensure the returned product is securely packaged to prevent damage during transit.
• Provide accurate contact information and a valid return address.
• Pay for return shipping unless the return is a result of a travelgrams error.

Legal Disclaimers

travelgrams reserves the right to refuse a return or refund that does not comply with the terms outlined above. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

If you have any questions about this policy, please contact us at [email protected] or call +1 (971) 463-3673.